Frequently Asked Questions

Delivery

At Best of Hungary, we strive to offer you a first-class customer experience. We always aim to deliver your order speedily and in perfect condition so that you can enjoy your Hungarian goodies from the comfort of your home.

What are your delivery costs?

We offer free UK delivery on orders over £60.

The cost of delivery for all orders under £60 is £2.95.

We ship orders using Royal Mail Tracked 24.

We post parcels from Monday to Friday (excluding Bank Holidays), and we offer same-day dispatch when you order before 11:00 am.

Total delivery time is 1–3 working days (including up to 1 day for processing and 1–2 days for transit).

Deliveries to certain UK postcodes, including the Scottish Highlands & Islands as well as Northern Ireland, may take an additional couple of days.

*Please note that due to Brexit, we can no longer ship to the Channel Islands and do not ship outside the United Kingdom.

We also offer free collection from our warehouse, located at Unit 5r, Ideal Storage, Glan-yr-Afon Industrial Estate, Aberystwyth, SY23 3JQ, UK. If you would like to collect your order in person, please select the "Local Collection" option when placing your order.

We typically prepare orders within 24 hours, and you can collect your order Monday to Friday between 9 am and 4 pm at a pre-arranged time. Once you have placed your order, we will contact you via email to finalise the details.

How can I track my order?

As soon as we ship your parcel you will receive a confirmation email with your Royal Mail tracking number. You will be able to track your order by clicking on the link in the email, or by entering your tracking number here: https://www.royalmail.com/track-your-item#/

How will you pack my order?

If your order contains chilled products, our diligent warehouse team, led by Abe and Chris, will pack them using refrigerated cold packs in thermal insulated packaging, which maintains suitable transit conditions for 48-72 hours.

Depending on the size of your order and choice of products, there may be occasions when we need to ship your order as two or more separate parcels, which may arrive at different times.

Will you let me know when my order has been sent?

You will receive a confirmation email once we have shipped your order, including tracking information. If you also wish to be notified by text about the status of your delivery, please include your mobile phone number at Checkout.

Please note that it is your responsibility to ensure you are available to receive your order on the delivery date provided. If you are expecting perishable items, we strongly advise that you track your order regularly to know when it is due.

If your order is a gift, it is your responsibility to notify the recipient of the order's arrival time.

Please note we cannot take responsibility for any perishable items that have been left to deteriorate for any length of time due to the absence of the addressee. We cannot accept responsibility for orders returned by our delivery partners due to the addressee's absence. In these circumstances, no refund will be offered.

My order contains alcohol, are there any restrictions?

We only sell alcohol to those who are aged 18 and over. By placing an order with us, you confirm that you are of legal age. It is illegal to buy alcohol if you are underage or for someone else who is under the age of 18.

What if my order arrives and something is damaged?

In the unlikely event that any of your products arrive damaged, please contact us by email at info@bestofhungary.co.uk with an image of the damaged product and your Order Number. We will offer to re-send the affected item or a refund, with the funds automatically refunded on your original payment method within 7 days.

While we always try our very best to achieve our stated delivery times, things may occasionally go wrong. Please note we cannot be held responsible for circumstances beyond our control, including, but not limited to, adverse weather conditions and delivery partner difficulties.

Please note that deliveries may take longer than usual during busy periods such as the run-up to Christmas. If problems arise, please bear with us as we try to resolve any unforeseen issues.

We cannot accept any liability for any consequential loss, damage or expense caused by a failure in our service. This includes the cost of purchases made to replace an order that fails to arrive.

Environmentally Friendly Packaging & Delivery

We source our supplies from Kite Packaging, the UK's leading, employee-owned packaging supplier. We pack each item by hand, using a combination of paper wrap and inflatable bottle protectors. We use recyclable void-fill packaging and recyclable cardboard boxes containing recycled content, or we reuse the cardboard boxes sent to us by our suppliers to reduce our carbon footprint. All packing materials, except for cool packs and thermal insulated packaging, are recyclable.

We use Royal Mail for deliveries, consistently ranked as one of the most carbon-conscious couriers, with some of the lowest carbon footprints per package delivered.

Payment Methods

Payment Terms

Full payment is required when you place your order. Your payment method will be charged immediately when you click "Place Order."

All prices are listed in GBP and include all taxes. VAT is charged at the standard rate of 20% where applicable.

Payment Security

Your security is our priority. Our site is secured with SSL encryption, ensuring that your credit card information and personal details are protected during transmission.

Payment Authorisation and Refusal

We reserve the right to refuse any order. We may, at our sole discretion, limit or cancel quantities purchased per person or per order.

If your card issuer denies the payment, we will notify you to provide an alternative payment method; otherwise, your order will be cancelled.

What Payment Methods Do You Accept?

We accept all major credit cards, including Visa, American Express, Discover, Maestro, and Mastercard, as well as all debit cards.

You can pay online with your card or via platforms such as Amazon Pay, Apple Pay, Google Pay, Shop Pay, or PayPal.

If you are having any trouble checking out, then please contact us using one of the methods listed at the bottom of this page.

Can I Pay Over the Phone?

Yes, if you would like to place your order by phone, please call us at +44 (0)780 671 8730 between 9 AM and 5 PM, Monday to Friday, and we will process your order.

Do You Accept Bank Transfers?

If you would like to pay by bank transfer, please contact us using one of the methods listed at the bottom of this page. We will then send you an invoice that you can pay via bank transfer.

Do You Accept Cheque Payments?

At this time, we do not accept cheques. Please do not send a cheque with your order.

Are There Any Additional Charges or Fees?

No, there are no additional charges or hidden fees. The total you pay includes the price of the purchased products and any applicable delivery fees as outlined in our delivery policy.

Contact Information

You can e-mail us at info@bestofhungary.co.uk or call us on +44 (0)780 671 8730 between 9 am - 5 pm, Monday to Friday.

We typically respond within 24 hours to most queries.

You can also connect with us on Facebook or Instagram for updates and support.

Registered Business Details:

Best of Hungary Ltd, Brynhyfryd, Taliesin, Machynlleth, SY20 8JG, United Kingdom.

Company Number: 10472978, VAT Number: GB265329392

Warehouse Address:

Unit 5r, Ideal Storage, Glan Yr Afon Industrial Estate, Llanbadarn Fawr, Aberystwyth, SY23 3JQ, United Kingdom.

Order collection by pre-agreement only.

Returns

Disclaimer

WEBSITE DISCLAIMER

The information provided by Best of Hungary Ltd ('we', 'us', or 'our') on https://www.bestofhungary.co.uk/ (the 'Site') is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

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The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

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The Site cannot and does not contain medical/health advice. The medical/health information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical/health advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE IS SOLELY AT YOUR OWN RISK.

TESTIMONIALS DISCLAIMER

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.

The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent, or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.

HEALTH DISCLAIMER

Best of Hungary Ltd (Company No: 10472978, VAT: GB265329392) is a licensed retailer of food, cosmetics, and alcohol (Premises License: PRM 0871). We operate a strict Challenge 25 policy and only sell alcohol to persons aged 18 and over. Our gourmet food and skincare products are not intended to diagnose, treat, cure, or prevent any medical condition. Please refer to our dedicated and individual product listings for full health and safety information.

Last updated March 12, 2026

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