Find answers to the most common questions about ordering from Best of Hungary, including UK delivery, chilled food packaging, payment, product authenticity, quality standards, wine and alcohol orders, returns and local collection from our Aberystwyth warehouse.
Shipping & Delivery
How quickly will my order arrive?
Total delivery time is normally 1–3 working days. This includes up to one working day for order handling and approximately 1–2 working days in transit using Royal Mail Tracked 24. Deliveries to some postcodes, including the Scottish Highlands and Islands and Northern Ireland, can take a little longer.
What is your order cut-off time?
We offer same-day dispatch Monday to Friday for orders placed before 11:00 am, excluding Bank Holidays. Orders placed after 11:00 am, at weekends or on Bank Holidays are processed on the next working day. Orders placed after 11:00 am on Friday are freshly packed and dispatched the following Monday.
How much does UK delivery cost?
Standard UK delivery is £3.95. Delivery is free on orders over £60. Local collection from our Aberystwyth warehouse is also free when arranged in advance.
Where in the UK do you deliver?
We currently deliver to the UK mainland, Northern Ireland, the Scottish Isles and the Isle of Man. Due to post-Brexit shipping requirements, we do not currently deliver to the Channel Islands or destinations outside the United Kingdom.
How are chilled and perishable products delivered?
Chilled products, including caviar, cheese, charcuterie and foie gras, are packed by hand using refrigerated cold packs and thermally insulated packaging designed to maintain suitable transit conditions for 48–72 hours. Orders are sent using a tracked delivery service so you can follow your parcel from dispatch to delivery.
Will I receive tracking information?
Yes. Once your order has been dispatched, we will send a confirmation email with your Royal Mail tracking number and a link to track your parcel. If you provide a mobile number at checkout, you can also receive delivery updates by text.
What happens if I am not at home when my parcel arrives?
We strongly recommend tracking your delivery, especially if your order contains chilled or perishable food. If your order is a gift, please make sure the recipient knows when to expect it. We cannot accept responsibility for perishable products that deteriorate because a delivery cannot be received or is left unattended for an extended period.
Ordering & Payment
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover and Maestro. You can also pay securely using PayPal, Apple Pay, Google Pay, Amazon Pay or Shop Pay.
Do your prices include VAT?
Yes. Prices displayed on our website are in pounds sterling and include UK VAT at the applicable rate.
Can I place an order over the phone?
Yes. If you prefer to order by phone, call us on +44 (0)780 671 8730 between 9:00 am and 5:00 pm, Monday to Friday, and a member of the Best of Hungary team will be happy to help.
Do you accept bank transfers?
Yes. If you would like to pay by bank transfer, please contact us, and we can issue an invoice with the required payment details.
Are there any additional charges or hidden fees?
No. The amount shown at checkout includes the price of your products and any applicable delivery charge. There are no additional Best of Hungary handling fees.
Products, Authenticity & Quality
Are your products authentic Hungarian products?
Yes, Best of Hungary works directly with family producers, artisan food makers, farms and wineries across Hungary, with a strong emphasis on provenance and traceability. Many of our products are selected through long-standing producer relationships and first-hand sourcing visits, helping us understand how they are grown, made and prepared before they become part of our range.
How do you choose the products you sell?
Our range is personally curated by founders Monika Gyenes and Zoltan Kopacsi. Monika focuses on Hungarian food, provenance and product development, while Zoltan leads much of the wine selection. Their approach includes tasting, direct producer relationships, sourcing visits and consideration of independent quality recognition where relevant.
Do you work directly with producers?
Yes. Direct relationships with producers are central to Best of Hungary. We work with family farms, specialist food makers, social co-operatives and boutique wineries, and where possible visit producers in Hungary to learn first-hand about ingredients, cultivation, animal husbandry, production methods and regional traditions.
How do you verify product quality and provenance?
We combine direct supplier relationships and traceability with first-hand tasting and product selection. For many products, we also use independent recognition as an additional quality signal, including the Great Taste Awards for food and respected international wine competitions such as the Decanter World Wine Awards.
Are any Best of Hungary products independently recognised?
Yes. Products across our food and wine range have received independent recognition from organisations including the Guild of Fine Food through the Great Taste Awards and Decanter through the Decanter World Wine Awards. Where an individual product has received an award, we aim to show the relevant recognition on its product page and, where available, link to the official award listing.
Are your organic products independently certified?
Yes. Best of Hungary is certified by Soil Association Certification under licence DC30208. Our current trading schedule lists the food products we are licensed to market as organic and also covers categories of organic wine. You can view our Soil Association Organic Certificate & Trading Schedule or verify our licence through the Soil Association's official certificate checker.
What is your food hygiene rating?
Best of Hungary Ltd holds a Five-Star Food Hygiene Rating from Ceredigion County Council for our Aberystwyth warehouse. The rating was issued on 30 January 2025.
Wine & Alcohol
Are there age restrictions for alcohol orders?
Yes. We only sell alcohol to customers aged 18 or over. By placing an order containing alcohol, you confirm that you are legally old enough to purchase it. It is illegal to buy alcohol if you are under 18 or to purchase it on behalf of someone who is under 18.
How do you select the Hungarian wines you sell?
Our Hungarian wine portfolio is curated with a focus on regional character, indigenous grape varieties, distinctive Hungarian wine styles and quality. Co-founder Zoltan Kopacsi combines specialist wine education with first-hand visits to vineyards and cellars across Hungary, direct relationships with winemakers and independent competition results when assessing wines for the range.
Do you stock Tokaji and other traditional Hungarian wine styles?
Yes. Our wine range includes Tokaji wines alongside other distinctive Hungarian styles and grape varieties from wine regions across the country. The portfolio includes approachable introductions to Hungarian wine, as well as more mature, age-worthy bottles for enthusiasts and collectors.
Returns, Refunds & Problems with an Order
What is your return policy?
We offer a 30-day return period for eligible non-perishable products. Returned items should be unopened, unused and in their original condition. Please contact us before returning an item so we can confirm the appropriate next steps.
Can I return perishable food or alcohol?
Perishable products such as cheese and charcuterie cannot normally be returned simply because you have changed your mind, due to food safety requirements. Alcohol may be returned where eligible, provided it remains unopened and sealed. Please see our full Return & Refund Policy for the detailed conditions.
What should I do if something arrives damaged?
If an item arrives damaged, please email info@bestofhungary.co.uk as soon as possible with your order number and a clear photograph of the damaged product. We will review the issue and, where appropriate, offer a replacement or refund.
What should I do if an item is missing or incorrect?
Please contact us as soon as possible at info@bestofhungary.co.uk with your order number and details of the missing or incorrect item. Our team will investigate and arrange the appropriate solution.
How long do refunds take?
Once we've processed an approved return or refund, funds are normally returned to your original payment method within seven business days. Your bank or card provider may take additional time to display the credit.
Local Collection & Contact
Can I collect my order from your Aberystwyth warehouse?
Yes. Free local collection is available by prior arrangement from Unit 5r, Ideal Storage, Glan-yr-Afon Industrial Estate, Llanbadarn Fawr, Aberystwyth, SY23 3JQ. Collection is available Monday to Friday between 9:00 am and 4:00 pm. Select Local Collection at checkout, and we will contact you to finalise the collection details.
How can I contact Best of Hungary?
You can email us at info@bestofhungary.co.uk or call +44 (0)780 671 8730 between 9:00 am and 5:00 pm, Monday to Friday. We typically aim to respond to enquiries within 24 hours.