Refund policy
Returns & Refunds
We want you to be happy with your order from Best of Hungary. If an item arrives damaged, faulty or incorrect, please contact us promptly, and we will work with you to resolve the issue through a replacement or refund where appropriate.
For eligible non-perishable products, we also offer a 30-day voluntary return period, subject to the conditions below. This policy is in addition to, and does not affect, your statutory consumer rights.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, faulty, incorrectly supplied or not as described, email us at info@bestofhungary.co.uk as soon as possible with your order number and clear photographs showing the issue.
Once we have reviewed the details, we will offer an appropriate resolution, which may include a replacement, refund or other remedy. If we ask you to return a faulty or incorrectly supplied product, we will provide return instructions and, where appropriate, a prepaid return label.
Change of Mind Returns
For eligible non-perishable products, Best of Hungary offers a voluntary 30-day return period from the date you receive your order.
To qualify for a return under this voluntary policy, the item must be unopened, unused, in its original condition and, where applicable, in its original packaging. Please contact us before returning anything so that we can confirm the return procedure.
If you return an item simply because you have changed your mind, you are responsible for the cost of return postage unless we agree otherwise.
Your Statutory Cancellation Rights
For most eligible goods purchased online, UK consumers have the right to cancel within 14 days of receiving the goods and then have a further 14 days to return them. Certain products, including goods that are liable to deteriorate or expire rapidly, may be exempt from this cancellation right.
Nothing in this policy limits or removes your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.
Perishable & Non-Returnable Products
For food-safety reasons, perishable and temperature-sensitive products cannot normally be returned simply because you have changed your mind once they have been dispatched. This may include chilled products such as cheese, charcuterie, caviar and other perishable foods.
This does not affect your rights if an item arrives faulty, damaged, incorrectly supplied or not as described. If you experience a problem with a perishable item, please contact us promptly with your order number and photographs so that we can assess the issue.
Wine and spirits can be returned within our 30-day voluntary window, provided the bottles remain unopened, completely sealed, and the tax strips/labels are entirely intact.
How to Return an Item
- Contact us at info@bestofhungary.co.uk before returning the product.
- Include your order number and the reason for the return.
- Wait for our confirmation and return instructions.
- Pack the item securely to protect it during the return journey.
- Use a tracked postal service unless we provide a prepaid return label.
Return address: Best of Hungary Ltd, Brynhyfryd, Taliesin, Machynlleth, SY20 8JG, United Kingdom.
Refunds
Once we receive and inspect an approved return, we will let you know whether the refund has been accepted. Approved refunds are issued to the original payment method, normally within 7 business days of approval. Your bank, card provider or payment service may take additional time to display the refund.
We do not charge a restocking fee.
Minor Packaging Damage
Minor cosmetic damage to external packaging, such as small dents, scuffs or tears that do not affect the product itself, would not normally qualify for a refund. If you are unsure whether your order has been affected, please send us photographs and we will be happy to review it.
Sale Items
Sale items have the same statutory rights as full-price goods if they are faulty, damaged, incorrectly supplied or not as described. Where an item is returned simply because you have changed your mind under our voluntary return policy, certain sale items may be excluded where this is clearly stated at the time of purchase.
Exchanges
If you would like to exchange an eligible item, please contact us before returning it. The quickest solution may be to return the original item and place a new order once the return has been approved.
Contact Us
If you have any questions about a return, refund or problem with your order, please email us at info@bestofhungary.co.uk or call us on +44 (0)780 671 8730 between 9 am - 5 pm, Monday to Friday.
We typically respond within 24 hours to most queries.
You can also connect with us on Facebook or Instagram for updates and support.
Registered Business Details:
Best of Hungary Ltd
Brynhyfryd, Taliesin, Machynlleth,
SY20 8JG, United Kingdom.
Company Number: 10472978
VAT Number: GB265329392