Refund policy

Returns & Refunds

We want you to be happy with your order from Best of Hungary. If something arrives damaged, faulty, incorrect or incomplete, please contact us promptly so we can put things right.

We also offer a 30-day voluntary return period for eligible non-perishable products. This is in addition to your statutory consumer rights.

Damaged, Faulty or Incorrect Orders

Please check your order when it arrives. If a product is damaged, faulty, incorrectly supplied or not as described, or something is missing, email info@bestofhungary.co.uk with your order number and details of the issue. Clear photographs of the product and packaging are helpful where possible.

We will investigate and arrange an appropriate resolution, which may include a replacement or refund. If we need a faulty or incorrectly supplied item returned, we will provide instructions and cover reasonable return postage costs.

For chilled or perishable products, please contact us promptly and follow the storage instructions while we review the issue. Please do not return these products without contacting us first.

Our 30-Day Change of Mind Policy

For eligible non-perishable products, you can request a return within 30 days of receiving your order.

Items returned under this voluntary policy must be unopened, unused and in their original condition, with their original packaging where applicable. Please contact us before sending anything back so we can provide return instructions.

Wine and spirits are eligible provided the bottles remain unopened and fully sealed, with any tax strips and labels intact.

You are responsible for change of mind return postage unless we agree otherwise. We do not charge a restocking fee.

Your Statutory Cancellation Rights

For eligible online purchases, you can cancel without giving a reason from the time you place your order until 14 days after receiving the goods. You then have a further 14 days to send them back.

To cancel, email us with your order number and a clear statement that you wish to cancel. You do not need to wait for our approval to exercise this right.

You may inspect eligible goods as you would in a shop. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. The unopened-item conditions of our voluntary 30-day policy do not restrict your statutory cancellation rights.

If you cancel your whole order under these rights, we will also refund the standard delivery charge you paid. Any additional cost for a premium delivery service is not refundable.

Perishable & Non-Returnable Products

Products liable to deteriorate or expire rapidly are excluded from statutory change of mind cancellation rights and our voluntary return policy. These include perishable chilled foods such as fresh cheese, chilled charcuterie, caviar and foie gras.

Sealed products that are unsuitable for return for health protection or hygiene reasons cannot be returned for a change of mind once unsealed.

These exclusions do not affect your rights if a product is faulty, damaged, incorrectly supplied or not as described.

How to Return an Item

1. Email us with your order number and the items you wish to return. If there is a problem with a product, please describe it.
2. We will provide return instructions and confirm whether we will supply a prepaid label.
3. Pack the products securely to protect them during transit.
4. Keep proof of postage. We recommend using a tracked service.

Please send returns to the address confirmed in our instructions. Unless we advise otherwise, our return address is:

Best of Hungary Ltd
Brynhyfryd
Taliesin
Machynlleth
SY20 8JG
United Kingdom

Refunds

Refunds are issued to your original payment method, normally within 7 business days of approval. Your bank, card provider or payment service may take additional time to display the funds.

For statutory cancellations where you are returning goods, we will refund you without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. If we arrange collection, we will refund you within 14 days of being told that you wish to cancel.

Refunds for faulty or incorrectly supplied goods will be made without undue delay and within 14 days of agreeing that you are entitled to a refund.

Packaging Damage

A small scuff or dent to outer transit packaging does not necessarily mean the product has been damaged. If the product, its seal or its presentation packaging is affected, please send us photographs so we can assess the issue, particularly where the item was sold as a gift.

Sale Items

Sale items have the same statutory cancellation and consumer rights as full-price products. Any exclusions from our additional voluntary 30-day return policy will be clearly stated before purchase.

Exchanges

If you would like to exchange an eligible item, please contact us to discuss availability and return arrangements. We may recommend returning the original item for a refund and placing a new order.

Contact Us

For help with a return, refund or order issue, email info@bestofhungary.co.uk or call +44 (0)7806 718730.

Our customer service hours are 9 am to 5 pm, Monday to Friday, UK time, excluding Bank Holidays. We normally respond to enquiries within one working day.

Nothing in this policy affects your statutory consumer rights.

Registered Business Details

Best of Hungary Ltd
Brynhyfryd, Taliesin, Machynlleth
SY20 8JG, United Kingdom

Company number: 10472978
VAT number: GB265329392